Rooms Coordinator

Westgate Resorts • Kissimmee, FL

2d

About The Position

The Rooms Coordinator assists housekeeping management staff with assigning daily operational duties and coordinating communications for the housekeeping department. The role supports unit inventory and room readiness, communicates with the Front Desk and housekeeping leaders, tracks cleaning services and inspections, maintains documentation, and reports unit issues.

Requirements

• 1–2 years of housekeeping experience.
• High school diploma or GED, or 3–6 months of related experience and/or training, or an equivalent combination of education and experience.
• Typing speed of at least 25 WPM.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to quickly learn property management and inventory management systems.
• Strong clerical accuracy, professional etiquette, and attention to detail.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, manage time effectively, and prioritize responsibilities.
• Ability to read and understand instructions, correspondence, and memos.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to use good judgment, follow written and verbal instructions, identify problems, and determine appropriate solutions.

Responsibilities

• Answer phones while following proper professional etiquette.
• Provide the Front Desk with a daily inventory of units available and needed for check-in.
• Process the All Rooms, Housekeeping Service, and Clean Rooms reports and maintain required daily paperwork, filing, and documentation.
• Communicate regularly with the Front Desk about unit inventory, VIP room assignments, and scheduled cleaning services.
• Communicate with Housekeeping Managers and Supervisors about unexpected checkouts, VIP arrivals and cleaning services, pre-registered rooms, and other room priorities.
• Provide hourly updates on clean rooms and maintain an adequate inventory of clean units for the Front Desk.
• Monitor owner units to ensure they are ready no later than 2:00 PM on Friday, Saturday, and Sunday, and ensure designated units are ready for the Welcome Center (Status 9).
• Schedule paid cleaning services for upcoming business days.
• Assign and coordinate midweek services, piece-rate assignments for property cleaning teams, pet-related cleans, and RPM deep-cleaning projects.
• Maintain daily totals of units cleaned or serviced by the Housekeeping Department and outside contractors.
• Receive final inspection updates from Inspectors and determine when inspected units are eligible to return to Front Desk inventory.
• Document unit issues and promptly communicate concerns to Housekeeping management.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible Spending Accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• David A. Siegel Legacy Scholarship for an eligible dependent of a current Team Member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED