Rooms Coordinator - Washington Hilton

Waldorf Astoria Kuwait • DC, DC

7d

About The Position

The Rooms Coordinator at the Washington Hilton manages guest room and arrival logistics while helping provide memorable guest experiences. The role handles reservation confirmations, accommodation assignments, and special requests before guests arrive; coordinates tour and pre-assigned group arrivals; welcomes guests and responds to inquiries and concerns; and provides phone support by answering and routing calls, keeping call logs, and following up on guest satisfaction. Hilton emphasizes hospitality, integrity, leadership, teamwork, ownership, urgency, and discipline.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, urgency, and discipline.

Responsibilities

• Confirm reservations, assign accommodations, and fulfill special requests before guest arrival.
• Organize and oversee tour and pre-assigned group arrivals.
• Welcome guests, respond to inquiries, and promptly resolve concerns in accordance with service standards.
• Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction.

Benefits

• 110 nights of discounted hotel travel through the Go Hilton program, with rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Employee Assistance Program with free counseling and support for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed