Rooms Controller | Full Time | The St. Anthony, A Luxury Collection Hotel

Horseshoe Bay Resort • San Antonio, TX

26d

About The Position

The Rooms Controller is responsible for the strategic management and daily control of hotel room inventory to maximize occupancy, revenue, and guest satisfaction. The role is the central coordination point among Front Office, Housekeeping, Reservations, and Revenue Management, ensuring optimal room allocation, accurate room status, and seamless guest arrivals.

Requirements

• Minimum of 1–2 years of Front Office or Rooms Division experience in a hotel environment.
• Prior experience with a Property Management System (PMS) is required.
• Understanding of hotel room categories, inventory management, and operational flow.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Excellent communication and cross-departmental collaboration skills.
• Strong guest service mindset and problem-solving capability.
• Ability to work independently and exercise sound judgment.

Nice To Haves

• Opera PMS experience preferred.
• Luxury or full-service hotel experience preferred.

Responsibilities

• Monitor and manage daily room inventory, including arrivals, departures, stayovers, early arrivals, late departures, and VIP reservations.
• Assign rooms strategically based on guest preferences, loyalty status, room type, and operational priorities.
• Coordinate with Housekeeping to ensure accurate room status, prioritize cleans, and prepare rooms for arrivals.
• Manage room blocks, group reservations, and special rooming requests in collaboration with Sales and Reservations.
• Ensure room inventory accuracy across PMS, CRS, and channel partner systems.
• Support Front Desk operations during peak arrival and departure periods to maintain service standards.
• Review daily reports on occupancy, availability, out-of-order rooms, and room discrepancies.
• Communicate with leadership about overbooking risks, sell-out strategies, and operational constraints.
• Assist with guest room issues, relocations, and service recovery as needed.
• Maintain compliance with brand standards, operational SOPs, and data accuracy expectations.
• Prepare and distribute daily room assignment and operational reports.
• Track and manage out-of-order and out-of-service rooms.
• Support revenue strategies by aligning room assignments with forecasted demand.
• Maintain confidentiality of guest information and internal operational data.
• Participate in daily stand-ups, operations meetings, and pre-arrival planning sessions.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed