Rooms Controller - Front Office- Full Time
About The Position
The Rooms Controller manages hotel inventory and supports the efficient operation of the front office. The role coordinates communications between hotel/casino departments and the Front Desk, supports guest check-in and check-out, verifies reservation and room status, maintains reservation payment information, and prepares and distributes reports needed for Front Desk operations. The Rooms Controller also assists guests and VIP clientele with accommodations, resolves complaints, processes settlements, handles packages and charges, verifies team member banks, and helps train new team members. The position requires accurate maintenance of property information through daily use of the intranet, email, and other communications. The work involves a fast-paced casino environment, including exposure to secondhand smoke, noise, and customer-service-related stress.
Requirements
- Customer service experience is required.
- Computer proficiency.
- Ability to speak, read, and write in English.
- Ability to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Ability to stand for an entire shift.
- Ability to lift, push, or pull up to 25 lbs.
Nice To Haves
- High school diploma or equivalent GED preferred.
Responsibilities
- Comply with New Jersey/CCC regulatory requirements and established company and departmental procedures, guidelines, and policies.
- Facilitate communications between hotel/casino departments and the Front Desk.
- Ensure prompt and courteous check-in and check-out of hotel guests.
- Assist with checking rooms to verify hotel reservation status.
- Generate, verify, and distribute reports necessary for Front Desk operations.
- Balance guest folios and ensure every reservation has a valid payment method.
- Assist guests and VIP clientele with their accommodations.
- Resolve guest complaints and increase guest retention.
- Respond to and assist with phone inquiries from internal and external guests.
- Process all forms of settlement methods.
- Verify team member banks at the end of the shift and report discrepancies.
- Handle guest packages and post charges in the system.
- Assist with training and developing new team members.
- Maintain accurate property information through daily use of the intranet, email, and other forms of communication.
Benefits
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
