Rooms Controller - Front Office- Full Time

Ocean Casino Resort•Atlantic City, NJ

About The Position

The Rooms Controller manages hotel inventory and supports the efficient operation of the front office. The role facilitates communication between hotel and casino departments and the Front Desk, assists guests and VIP clientele with accommodations, and helps ensure accurate reservation, payment, reporting, and settlement processes. The position also supports guest service recovery, team training, and the maintenance of accurate property information.

Requirements

Computer proficiency.
Customer service experience is required.
Ability to speak, read, and write in English.
Ability to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Ability to stand for an entire shift.
Ability to lift, push, or pull up to 25 lbs.

Nice To Haves

High school diploma or equivalent GED preferred.

Responsibilities

Comply with New Jersey/CCC regulatory requirements and established company and departmental procedures, guidelines, and policies.
Facilitate communications between hotel and casino departments and the Front Desk.
Support prompt and courteous guest check-in and check-out.
Check rooms to verify the status of hotel reservations.
Generate, verify, and distribute reports necessary for Front Desk operations.
Balance guest folios and ensure each reservation has a valid payment method.
Assist guests and VIP clientele with accommodations, resolve complaints, and support guest retention.
Respond to and assist with phone inquiries from internal and external guests.
Process all forms of settlement methods.
Verify team member banks at the end of the shift and report discrepancies.
Handle guest packages and post charges in the system.
Assist with training and developing new team members.
Maintain accurate property information through daily use of the intranet, email, and other communication channels.