La Mansion | In Room Dining Server

Omni Hotels & Resorts • San Antonio, TX

10d

About The Position

The Room Service Server delivers food orders to guest rooms and provides exceptional service, creating memorable food and beverage experiences for guests. The role includes taking and entering orders, coordinating meal requirements with the culinary team, presenting checks and processing payments, maintaining service stations and work areas, and supporting the training and cross-training of associates.

Requirements

• Have an unexpired Food Handler certification and TABC certification, or obtain them upon hire.
• Communicate clearly and pleasantly in spoken and written English with guests, members, management, and coworkers, in person and by telephone.
• Be able to work in a fast-paced environment and multitask.
• Be able to work flexible shifts, including nights, weekends, and holidays.

Nice To Haves

• Prior serving and cash-handling experience.
• MICROS experience.

Responsibilities

• Maintain regular attendance in compliance with Omni standards and scheduling needs.
• Maintain a professional appearance and grooming, including the required attire, uniform, and name tag.
• Provide friendly, professional service to members and guests while following proper steps of service.
• Maintain familiarity with menus and beverage offerings, including wine service.
• Complete station setup, breakdown, and side work.
• Maintain tabletop items and fold napkins according to standards.
• Polish and clean water glassware in the assigned station during each shift.
• Keep salt, pepper, and sugar caddies stocked.
• Take food and beverage orders and upsell when possible.
• Bus tables as needed and dust tables, including table legs.
• Greet members and guests pleasantly, smile, and use surnames when known.
• Enter orders using the MICROS system.
• Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
• Notify a manager promptly about guest suggestions, complaints, or issues.
• Present accurate checks and process guest payments.
• Maintain cleanliness of the work area.
• Assist with orientation and training of new associates.
• Cross-train in other food and beverage outlets as needed.
• Maintain knowledge of the resort property.
• Attend department meetings and required company training.

Benefits

• Comprehensive training and mentoring.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed