Room Service Server

Casa Monica Resort & Spa•Saint Augustine, FL

7d•Onsite

About The Position

The Room Service Server receives, prepares, and delivers guestroom orders in an attentive, courteous, and efficient manner. The role also involves preparing and delivering amenities, maintaining stocked and sanitary work areas, handling guest communications and requests, and completing cashiering and shift paperwork. The position is at Casa Monica Resort and Spa, Autograph Collection, in St. Augustine, Florida.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Effectively communicate verbally and in writing with employees and guests at all levels.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Handle problems by anticipating, preventing, identifying, and solving them as necessary.
Understand and apply complex information and data from various sources to meet appropriate objectives.
Maintain confidentiality of information.
Maintain regular attendance as required by scheduling and hotel needs.
Comply with hotel standards and regulations and maintain proper uniform and nametag.

Responsibilities

Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Prepare the station for business and stock work areas with clean, polished china, glassware, linens, coffee pots, and napkins.
Set up and deliver VIP amenities, food and beverage orders, and other amenities according to established standards and procedures; replenish amenities as needed.
Answer the telephone according to standards and be familiar with the P.O.S. system.
Call guests before delivering orders and deliver orders according to established standards.
Break down trays of soiled dishes and linens in the dishroom and retrieve trays during floor sweeps to maintain sanitation guidelines.
Verify the quality of delivered food and beverages and communicate with the Manager or Kitchen as needed.
Know menus and current specials and upsell items to guests.
Perform opening and closing procedures and side work according to station assignments, checklists, and hotel policies.
Close checks, perform cashiering functions, and prepare end-of-shift paperwork; follow cash-handling policies and procedures.
Respond to guest needs, comments, issues, and complaints, communicate guest needs to the proper department, and report communications to the immediate shift supervisor or management.
Provide food and beverage service attentively, courteously, and efficiently, and ensure overall guest satisfaction.
Attend required hotel meetings and training; maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
Comply with hotel standards and regulations for safe and efficient operations, identify problem areas, and assist with implementing solutions.
Cross-train in other hotel-related areas, maintain confidentiality, show initiative, and perform other duties as requested by management.
Be familiar with the organization of the restaurants, lounge, and Room Service, and understand the functions of their job positions.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law