Room Service Server

Marriott•Wailea, HI

About The Position

Serve food courses and alcoholic beverages to guests. Set tables according to the type of event and service standards, answer questions about menu selections, and communicate with the kitchen regarding menu questions, wait times, re-cooked orders, product availability, dietary requirements, allergies, and special requests. Record transactions in the MICROS system when orders are taken. Check in with guests to ensure satisfaction with food and beverages, maintain cleanliness of work areas and service items, complete closing duties, present accurate checks, and process payments. Follow company and safety and security policies and procedures, report accidents, injuries, and unsafe conditions to a manager, and complete required safety training and certifications. Maintain a clean and professional appearance, protect confidential information and company assets, and welcome guests according to company standards. Anticipate and address guest needs, assist individuals with disabilities, communicate professionally, and build positive working relationships with coworkers. Maintain quality expectations and perform other reasonable duties requested by supervisors. The role requires reading and visually verifying information, standing, sitting, or walking for extended periods or an entire shift, handling objects of varying sizes and weights, and moving across uneven or slippery surfaces, stairs, and service ramps. It also involves reaching, bending, twisting, pulling, and stooping. Lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance. Marriott International describes itself as an equal opportunity employer committed to valuing associates’ backgrounds and providing access to opportunity. JW Marriott offers a luxury hospitality work environment with opportunities for training, development, and recognition, and a focus on holistic well-being.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to event type and service standards.
Answer questions about menu selections and coordinate with the kitchen regarding questions, wait times, re-cooked orders, product availability, dietary needs, allergies, and special requests.
Record orders and transactions in the MICROS system.
Check in with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, and glassware throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present an accurate check and process guest payments.
Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect confidential information and company assets, and welcome and assist guests according to company standards.
Communicate clearly and professionally, develop positive working relationships, support team goals, and respond appropriately to coworkers’ concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.