Room Service Order Taker

Four Seasons Hotels and Resorts•Atlanta, GA

5d•Onsite

About The Position

Four Seasons is seeking a Room Service Order Taker to join their team in Atlanta. This role involves taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating the delivery of orders according to Four Seasons Standards. The ideal candidate will provide a world-class employee experience and contribute to a positive company culture. The role is based in Atlanta, a vibrant capital city known for its cultural heart and culinary scene.

Requirements

High school education or equivalent experience.
Minimum one year's food service or related work.
Ability to communicate professional and accurately via telephone.

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
Check completed kitchen orders with the guest’s original order.
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions.
Respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Stock and order items.
Assist in setting tray tables for delivery.