Room Service Order Taker

Four Seasons Hotels and Resorts•Houston, TX

2d•Onsite

About The Position

The In-Room Dining Order Taker is responsible for taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating delivery of orders according to Four Seasons Standards.

Requirements

Minimum one year food service or related work.
Ability to communicate professional and accurately via telephone.
Requires ability to operate computer equipment and other food & beverage computer systems.
Requires reading, writing and oral proficiency in the English language.

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
Check completed kitchen orders with the guest’s original order.
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions.
Respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.