Room Service Order Taker

Four Seasons • Atlanta, GA

3d • Onsite

About The Position

Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.

Requirements

• High school education or equivalent experience.
• Minimum one year's food service or related work.
• Ability to communicate professional and accurately via telephone.

Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and request.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Stock and order items.
• Assist in setting tray tables for delivery.

Benefits

• Medical
• Dental
• Vision
• 401K
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounted rates for parking and/or Marta

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED