In- Room Dining Order Taker

Landry's, LLC. • Houston, TX

2d • Onsite

About The Position

The Post Oak Hotel is seeking an In-Room Dining Order Taker to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The In-Room Dining Order Taker will be responsible for taking guest orders through the phone and in-person as needed while possessing detailed knowledge of food and beverage items on the menu and upsell guest on additional items where appropriate.

Requirements

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• High School diploma or equivalent and/or experience in a hotel or a related field
• 1-3 years of restaurant experience
• Ability to listen effectively, strong attention to detail a must
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift

Nice To Haves

• Previous hotel experience, luxury or Forbes experience preferred

Responsibilities

• Be familiar with all standards of performance excellence and adhere to these standards throughout our guests’ experience
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Ensure correct posting in POS system for communication to the service and kitchen department
• Help maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area
• Complete closing duties, including restocking items, cleaning as needed, etc.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Maintain confidentiality of proprietary information; protect company assets
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Be knowledgeable about The Post Oak and its services

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED