Room Service Order Taker
About The Position
The In-Room Dining Order Taker is responsible for taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating delivery of orders according to Four Seasons Standards. This role involves answering the telephone with courteous and efficient etiquette, obtaining all necessary information to process guest orders, and describing menu items with vivid details about their origin, taste, and preparation. The order taker will communicate guest orders and special requests to the kitchen via the hotel's point-of-sales system, verify completed orders against the original request, and coordinate timely delivery to guest rooms to ensure food quality. Responsibilities also include accurately closing guest checks, recording charges and gratuities, anticipating guest needs, ensuring satisfaction, offering suggestions, and responding promptly and appropriately to guest concerns. Additionally, the role coordinates amenity delivery by ensuring all requests are received, filed, ordered from the kitchen, and delivered promptly and accurately.
Requirements
- Minimum one year food service or related work.
- Ability to communicate professionally and accurately via telephone.
- Ability to operate computer equipment and other food & beverage computer systems.
- Reading, writing and oral proficiency in the English language.
Responsibilities
- Take guest in-room dining orders.
- Communicate special requests to the kitchen.
- Coordinate delivery of orders according to Four Seasons Standards.
- Answer telephone using courteous, efficient telephone etiquette.
- Obtain all information necessary to process the guest’s order.
- Describe the selection of food & beverage menu items to guests with vivid descriptions.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
- Check completed kitchen orders with the guest’s original order.
- Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner.
- Properly and accurately close guest checks.
- Record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions.
- Respond urgently and appropriately to guest concerns and requests.
- Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
