Room Service Host
About The Position
Under the general supervision of the Patient Services Director and management team, the Room Service Host communicates courteously and effectively with patients, family members, nursing staff, and other employees. The role distributes menus to new admissions, obtains patient meal choices, and delivers and collects patient trays, snacks, and tube feeding products. The Host communicates with nursing staff about patients’ diets and meal delivery and upholds Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, along with its core Success Factors: Instill Trust and Value Differences; Patient and Community Focus and Collaborate. The position uses the CBORD Room Service tablet system to enter and maintain meal selections, orders, preferences, and special requests. It includes helping patients with meal selections, identifying service issues, relaying concerns about poor intake or diet-related requests to appropriate staff, and keeping pantries and work areas clean, sanitary, and stocked. The role may also cover Room Service Call Representative duties as needed. This position is based at Rhode Island Hospital in Providence, Rhode Island. It is a day-shift role scheduled four nights per week and every other weekend. The listed pay range is $20.04–$20.90.
Requirements
- Ability to read and communicate in English.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute percentages.
- Strong interpersonal communication and customer-service skills.
- Strong basic computer skills.
- At least one year of previous food-service or customer-service experience.
- Ability to stand and walk for much of the workday; repetitive motions, reaching, pulling, and pushing may also be required.
- Speech, sight, and hearing sufficient to communicate by telephone, in person, and by fax.
- Physical ability to lift up to 35 pounds.
- Ability to work four nights per week and every other weekend.
Nice To Haves
- High school graduate or equivalent preferred.
- CBORD experience preferred.
Responsibilities
- Communicate effectively, promptly, and courteously with patients, nursing staff, and family members when obtaining meal choices.
- Enter meal selections into the CBORD computerized Room Service tablet system, verify patient satisfaction, identify meal-service problems, and assist patients with missed-meal-report menu selections for each meal.
- Communicate with the dietitian or dietetic technician when a patient’s food, beverage, or supplement intake is poor.
- Communicate patients’ special food requests that are not allowed on their diets, as well as requests for diet education.
- Accurately enter and update meal selections, orders, preferences, and food requests in CBORD, and maintain current patient diet-order information.
- Take or enter a meal order into CBORD On Demand when a patient is unable to select a meal verbally.
- Maintain a clean and sanitary work environment; perform cleaning, waste disposal, and equipment-operation duties according to departmental policies and procedures.
- Monitor, rotate, and replenish floor stock according to par levels.
- Check pantry refrigerators and dry-storage areas for cleanliness and expired products, and discard items as needed.
- Identify departmental safety hazards and act promptly to eliminate them.
- Deliver patient nourishments, snacks, and tube feeding products.
- Work effectively as part of a team and perform other duties as assigned.
- Perform Room Service Call Representative duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
