Room Service Ambassador

St. Elizabeth Healthcare•Edgewood, KY

13d

About The Position

St. Elizabeth Healthcare is hiring a Room Service Ambassador for its Edgewood Nutrition Services Team. The role serves patient meals in a personalized, professional, and efficient manner and helps patients use the meal ordering system, including assessing their capabilities and assisting with orders. The ambassador communicates with healthcare team members to support patients’ nutritional intake and provides respectful, compassionate service to patients, families, visitors, and employees. The position also involves delivering meals according to service excellence standards, resolving meal issues, recognizing diet types, restrictions, and special needs, coordinating with nursing unit personnel, and replenishing unit food supplies. The ambassador monitors cash handling for patient guest tray service and follows hygiene, isolation, appearance, safety, sanitation, security, and regulatory standards. The role participates in performance improvement activities and performs other duties as assigned.

Requirements

Basic computer skills.
Strong verbal and written skills.
Customer service training and skills.

Responsibilities

Serve and deliver patient meals in a personalized, professional, efficient manner and according to service excellence standards.
Use the AIDET model and demonstrate professional, courteous behavior when interacting with customers.
Instruct patients on the meal ordering system, assess their ability to use it, and assist them in placing meal orders.
Recognize diet types, restrictions, and patient special needs, and provide appropriate assistance.
Communicate with healthcare team members and assigned nursing unit personnel to support nutritional intake, glucose monitoring, appropriate menu delivery, and timely resolution of meal concerns or special situations.
Resolve patient meal issues quickly and with a positive outcome.
Inventory, order, and replenish bulk food supplies, or floor stocks, on the assigned nursing unit.
Monitor and maintain effective cash handling and accounting practices for patient guest tray service.
Follow hand hygiene, isolation procedures, and hair restraint requirements throughout the room service process.
Maintain a clean, neat, and professional appearance.
Comply with local, state, federal, and medical center regulatory, safety, sanitation, and security standards.
Participate in performance improvement studies, assist with data collection, and support action plans.
Perform other duties as assigned.