Room Service Ambassador

St. Elizabeth Healthcare•Lawrenceburg, IN

About The Position

The Room Service Ambassador serves patient meals in a personalized, professional, and efficient manner. The role introduces patients to the meal-ordering system, assesses their ability to use it, and assists them with placing orders. The ambassador communicates with healthcare team members to support patients’ nutritional intake and responds to meal concerns and special needs. Interactions with patients, families, visitors, and employees should demonstrate respect, dignity, kindness, and empathy. The role delivers and serves meals according to service excellence standards, uses the AIDET model when interacting with customers, and maintains professional and courteous behavior. It also includes managing assigned nursing-unit floor-stock supplies, monitoring cash handling for guest tray service, following hygiene and food-safety procedures, and supporting quality improvement activities. The position is non-exempt; education, credentials, and licenses are listed as not applicable.

Requirements

Basic computer skills.
Strong verbal and written skills.
Customer service training and skills.

Responsibilities

Serve patient meals in a personalized, professional, and efficient manner.
Introduce patients to the meal-ordering system, assess their ability to use it, and assist them with placing meal orders.
Recognize patients’ diet types, restrictions, and special needs, and provide appropriate assistance.
Communicate with healthcare team members and assigned nursing-unit personnel about nutritional intake, glucose monitoring, menu delivery, meal concerns, and special situations.
Deliver and serve patient meals using service excellence standards and the AIDET model.
Resolve patient meal issues quickly and positively.
Inventory, order, and replenish floor-stock bulk food supplies on the assigned nursing unit.
Monitor and maintain effective cash-handling and accounting practices for patient guest tray service.
Follow hand-hygiene, isolation-procedure, hair-restraint, regulatory, safety, sanitation, and security requirements.
Maintain a clean, neat, and professional appearance and demonstrate courteous behavior.
Participate in performance-improvement studies, assist with data collection, and support action plans.
Perform other duties as assigned.