Room Service Ambassador

SEH Saint Elizabeth Medical Center • Lawrenceburg, IN

2d

About The Position

The Room Service Ambassador serves patient meals in a personalized, professional, and efficient manner. The role introduces patients to the meal-ordering system, assesses their ability to use it, and assists them with placing meal orders. The ambassador is familiar with diet types and restrictions, recognizes patients’ special needs, and communicates with the healthcare team to support appropriate meal delivery and nutritional intake.

The position also handles floor-stock food supplies on an assigned nursing unit and monitors cash-handling and accounting practices for patient guest tray service. It follows hygiene, isolation, sanitation, safety, security, and regulatory standards and participates in performance-improvement activities. Interactions with patients, families, visitors, and coworkers should reflect respect, dignity, kindness, empathy, and professional courtesy.

Requirements

• Basic computer skills.
• Strong verbal and written communication skills.
• Customer-service training and skills.

Responsibilities

• Deliver and serve patient meals using service-excellence standards and the AIDET model.
• Introduce patients to the meal-ordering system and assess their ability to use it.
• Assist patients with placing meal orders and provide assistance based on their needs.
• Recognize diet types, restrictions, and special patient needs.
• Communicate with healthcare team members and nursing-unit personnel about nutritional intake, glucose monitoring, appropriate menu delivery, meal concerns, and special situations.
• Resolve patient meal issues promptly and positively.
• Inventory, order, and replenish floor-stock food supplies on the assigned nursing unit.
• Monitor and maintain effective cash-handling and accounting practices for patient guest tray service.
• Follow hand-hygiene and isolation procedures and use hair restraints throughout the room-service process.
• Maintain a clean, neat, and professional appearance.
• Comply with local, state, federal, and medical-center regulatory, safety, sanitation, and security standards.
• Participate in performance-improvement studies, assist with data collection, and support action plans.
• Perform other duties as assigned.

Benefits

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off.
• Flexible work schedules.
• Retirement savings with employer match.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.
• Mental health programs.
• Recognition programs.
• Career advancement through mentorship and internal mobility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed