Room Service Ambassador

University of Arkansas System • Little Rock, AR

7d • Onsite

About The Position

The Room Service Ambassador assists patients with menu selections and ensures they receive meals and nourishment in accordance with physician-prescribed diets, food allergies, and preferences. The role provides excellent customer service to help meet the department’s goals. The position is in the OPS | NUTRI Patient Food Call Center at the University of Arkansas for Medical Sciences.

Requirements

• High school diploma or GED.
• Basic keyboard skills.
• Telephone etiquette skills.

Nice To Haves

• Experience in a food service, customer service, or patient care setting.

Responsibilities

• Provide an excellent customer service experience when patients are making menu selections.
• Take food orders over the phone.
• Make selections in the electronic meal selection system and update and record patient information.
• Correct menu choices based on meal patterns, allergies, and patient preferences.
• Troubleshoot issues at the point of service that affect patient satisfaction with the food service.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans are available for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED