Room Service Ambassador

OSF HealthCare•Peoria, IL

About The Position

The Room Service Ambassador follows established policies and procedures to verify diet order accuracy in the room service ordering system and processes patient meal orders within therapeutic diet guidelines. The role communicates with the tray line, dietitian, nursing staff, and patients about patient food-service issues. It provides patients with a high-quality dining experience that meets nutritional requirements and expectations for food temperature, timeliness, and quality.

Requirements

Food Handlers Certification required within 6 months of hire.
Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Ability to read and check documents for accuracy on a daily basis.
Analytical skills to modify or substitute patient meal trays when necessary according to dietary restrictions.
Excellent mathematical skills to accurately document percentage of oral intake and calculate patient nutrients as orders are taken to ensure therapeutic compliance.

Nice To Haves

Bilingual experience.
Experience using a multi-line phone system.

Responsibilities

Verify diet order accuracy in the room service ordering system.
Process patient meal orders within therapeutic diet guidelines.
Communicate with the tray line, dietitian, nursing staff, and patients about patient food-service issues.
Provide a dining experience that meets patients’ nutritional requirements and expectations for temperature, timeliness, and food quality.