Room Service Ambassador

SEH Saint Elizabeth Medical Center • Edgewood, KY

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About The Position

St. Elizabeth Healthcare is hiring a Room Service Ambassador for its Edgewood Nutrition Services Team. The role serves patient meals in a personalized, professional, and efficient manner, helps patients use the meal-ordering system, and works with healthcare team members to support appropriate meal delivery and nutritional intake. The ambassador follows service excellence, quality, safety, sanitation, and security standards while interacting respectfully and courteously with patients, families, visitors, and employees.

This is a part-time, first-shift position scheduled for 8 hours. The role is non-exempt. Education, credentials, and licenses are listed as not applicable.

Requirements

• Basic computer skills.
• Strong verbal and written skills.
• Customer-service training and skills.

Responsibilities

• Serve and deliver patient meals according to service excellence standards, using the AIDET model when interacting with customers.
• Introduce patients to the meal-ordering system, assess their ability to use it, and assist them with placing meal orders.
• Recognize patient diet types, restrictions, and special needs, and provide appropriate assistance.
• Communicate with healthcare team members, including nursing unit personnel, to support nutritional intake, proper glucose monitoring, appropriate menu delivery, and timely resolution of meal concerns or special situations.
• Resolve patient meal issues quickly and with a positive outcome.
• Inventory, order, and replenish floor-stock bulk food supplies on the assigned nursing unit.
• Monitor and maintain effective cash-handling and accounting practices for patient guest-tray service.
• Follow hand-hygiene, isolation, hair-restraint, regulatory, safety, sanitation, and security standards.
• Maintain a clean, neat, and professional appearance and demonstrate courteous behavior.
• Participate in performance-improvement studies, assist with data collection, and support action plans.
• Perform other duties as assigned.
• Demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and employees regardless of cultural background.

Benefits

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules.
• Retirement savings with employer match.
• Tuition reimbursement and professional development opportunities.
• Wellness, mental health, and recognition programs.
• Career advancement through mentorship and internal mobility.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed