Rooms Inspector

Stonebridge Hospitality Associates•Needham, MA

3d•Onsite

About The Position

The Room Inspector ensures high standards of cleanliness and guest satisfaction at the Residence Inn Needham by inspecting guest rooms and public areas, reporting deficiencies, and coordinating corrective actions. The role supports the housekeeping department by maintaining cleanliness, monitoring guest feedback, and overseeing inventory levels to uphold hotel standards. The position is full-time and non-exempt, reports to the Executive Housekeeper, and supervises the Housekeeping Department. It is based at the Residence Inn Needham in Needham, Massachusetts, with a stated pay range of $18.00–$20.00.

Requirements

At least 2 years of experience in housekeeping or a related role; hotel experience is preferred.
Experience inspecting and maintaining cleanliness standards.
Strong attention to detail and commitment to maintaining high cleanliness levels.
Excellent communication and interpersonal skills for interacting with team members and guests.
Ability to work independently and manage time effectively.
Proficiency with housekeeping management software and Microsoft Office, including Word, Excel, and Outlook.
Strong organizational skills and ability to multitask in a fast-paced environment.
Leadership skills to guide and motivate the housekeeping team.

Nice To Haves

Housekeeping experience in a hotel environment.

Responsibilities

Inspect guest rooms and public areas to ensure cleanliness meets hotel standards.
Report unsatisfactory conditions to room attendants and follow up to ensure corrections are made.
Monitor and maintain cleanliness in event areas, storage rooms, restrooms, and offices.
Assume responsibility for guest feedback and service scores related to housekeeping.
Report the status of all guestrooms to the front desk department.
Collaborate with the Security Office to manage lost and found items.
Assist in conducting inventories of linen, supplies, and equipment as directed by the Executive Housekeeper.
Participate in ordering supplies to maintain adequate inventory levels.
Perform daily checks of vacant rooms, public spaces, and storage areas.
Maintain departmental key control for security purposes.
Ensure deep-cleaning programs are executed according to schedule.
Address and resolve guest or housekeeping-related issues promptly.