Room Attendant - FT
About The Position
Room Attendants at Hotel Rumbao contribute to the guest experience by keeping guest rooms immaculate, service areas organized, and the hotel welcoming in accordance with hospitality and service standards. The role requires responsibility, attention to detail, teamwork, and a commitment to service. Weekend availability Friday through Sunday is required. The hotel operates 24 hours a day, seven days a week, so operational needs may affect shift days, start times, and hours worked during the week. The Room Attendant completes an assigned daily quota of 16 rooms per shift, performs cleaning and disinfection tasks within required productivity times, and ensures rooms are supplied with appropriate amenities. The attendant also maintains the housekeeping cart, follows room-entry procedures, reports maintenance issues and safety incidents, and helps maintain clean and organized hallways and service areas. Additional related duties may be assigned based on operational needs, including assisting other Housekeeping team members.
Requirements
- Weekend availability Friday through Sunday is required.
- Ability to lift, push, pull, arrange, or move items weighing at least 50 pounds or more as needed.
- Ability to bend, turn, stretch, reach, stand, and walk frequently or continuously.
- Ability to remain standing and walk for variable periods, frequently during long work periods.
- Ability to communicate with different people, provide information, answer questions, and offer assistance.
- Ability to visually inspect rooms for cleanliness and identify guest belongings left behind.
- Written communication skills sufficient to mark completed rooms in daily documentation.
- Manual dexterity and the ability to use fingers, arms, and hands quickly and easily for cleaning tasks.
- Basic knowledge of customer-service practices, such as making eye contact, greeting, smiling, conversing, and offering assistance.
- Ability to speak and work with others while listening and interacting respectfully and courteously.
Responsibilities
- Complete the assigned daily quota of 16 rooms per shift.
- Keep the housekeeping cart stocked with sufficient cleaning products, equipment, and amenities.
- Clean and disinfect assigned rooms and replenish amenities within the required productivity time.
- Knock before entering guest rooms, following established procedures.
- Complete the housekeeping checklist and correctly mark clean rooms for supervisor inspection.
- Report damage or maintenance conditions in guest rooms, such as burned-out bulbs, broken furniture, or damaged lights.
- Secure guest-room doors when leaving.
- Keep hallways and service areas clean and organized.
- Turn in found items and guest-room keys according to established procedures.
- Follow company policies and procedures, safety and security rules, and departmental fire-prevention and emergency procedures.
- Use required protective equipment and report accidents, injuries, near misses, damage, or property loss to management.
- Maintain hygienic, professional, clean, and orderly personal appearance and grooming.
- Assist other Housekeeping team members as needed and perform other related duties assigned by management.
- Provide basic customer service, including greeting guests, offering assistance, and communicating courteously.
- Inspect rooms for cleanliness and identify guest belongings that may have been left behind.
- Mark completed rooms in daily documentation.
Benefits
- Free parking and lunch.
- Eligible for a medical plan after 60 days.
- Retirement plan after one year of service.
- Disability insurance.
- Life insurance.
- Accrual of vacation and sick leave hours.
- Discounts on stays at Marriott-brand hotels.
- Discounts on food and beverages at Marriott-brand hotels.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
