Room Attendant - FT

DRIFTWOOD HOSPITALITY MANAGEMENT•Raleigh, NC

1d•Onsite

About The Position

Responsible for cleaning and maintaining guest room areas according to company procedures and at a level that meets or exceeds company standards. The role includes preparing housekeeping supplies, cleaning assigned rooms, ensuring amenities are stocked, completing the housekeeping checklist, and accurately reporting clean rooms for inspection. The attendant also reports room damage and hazards, secures rooms when leaving, maintains neat corridors and service areas, and turns in lost items and guest room keys. The position follows company policies and safety and security procedures, including department fire-prevention and emergency procedures and use of protective equipment. Team members are expected to maintain a neat, clean, and well-groomed appearance, assist other housekeeping personnel when needed, and perform related duties as requested by management. The hotel operates 24 hours a day, seven days a week, so shift days, starting times, and weekly hours may vary according to operational needs.

Requirements

Ability to bend and reach to dust, clean, and make beds and bathrooms.
Ability to stand and walk for varying lengths of time, often for long periods.
Ability to communicate with different kinds of people to provide information, answer questions, and deliver required services.
Ability to visually inspect rooms for cleanliness and guest belongings left behind.
Written communication skills to mark completed rooms on daily paperwork.
Ability to move fingers, arms, and hands quickly and easily to perform cleaning duties.
Ability to lift up to 50 pounds.
Ability to frequently twist, bend, stoop, reach, stand, walk, talk, hear, see, and smile.

Responsibilities

Stock the housekeeping bag with sufficient cleaning supplies, equipment, and amenities.
Follow knocking procedures before entering guest rooms.
Clean assigned guest rooms and ensure amenities are stocked.
Complete the entire housekeeping checklist.
Accurately mark clean rooms for supervisor inspection.
Report damage or hazards in guest rooms, such as burned-out bulbs or broken furniture and lights, through Guestware or to the Housekeeping Coordinator.
Secure guest room doors when exiting.
Keep corridors and service areas neat.
Turn in lost-and-found items and guest room keys.
Follow company policies and safety and security procedures, including fire-prevention and emergency procedures.
Use protective equipment and report unsafe conditions, accidents, injuries, near misses, property damage, or loss to management.
Maintain a neat, clean, and well-groomed appearance.
Assist other housekeeping personnel when needed.
Perform related duties as requested by management.