Full time -Room Attendant- Fairfield Inn & Suites San Bernardino, CA

WS Management•San Bernardino, CA

2h•Onsite

About The Position

The Room Attendant helps provide clean, safe, comfortable, and inviting guest rooms at Fairfield Inn & Suites. The role supports guest satisfaction and reflects the company's values of integrity, respect, empowerment, kindness, creativity, and results orientation. Room Attendants also support the Three P Philosophy—People, Profit & Planet—by preparing rooms efficiently, minimizing waste, and preserving hotel assets. The position must consistently uphold brand cleanliness standards. The role includes cleaning and servicing guest rooms, responding professionally and promptly to guest requests, protecting guest privacy and security, maintaining room presentation, reporting maintenance issues and hazards, and communicating room status with hotel teams. Associates also keep carts, linen closets, equipment, and employee shared spaces clean and organized. Work schedules may vary with hotel business needs and may include weekends, holidays, or variable shifts.

Requirements

Detail-oriented and thorough.
Strong prioritization and time-management skills.
Able to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Able to follow instructions.
Professional and polite.
Able to lift at least 35 pounds.
Able to remain discreet and respect guest privacy.
Able to perform consistent work to high standards.

Responsibilities

Provide a welcoming presence when interacting with guests and respond to requests promptly and positively.
Act with fairness, kindness, and professionalism; protect guest privacy and security and follow applicable policies.
Resolve guest concerns quickly and communicate guest feedback to leadership and appropriate departments.
Clean and service guest rooms according to brand and company standards, following the ABC Rule—Always Be Cleaning—throughout the shift.
Ensure linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality standards.
Restock amenities according to inventory par levels and report maintenance issues promptly.
Use proper cleaning techniques and follow safe chemical handling and labeling practices.
Follow room assignment procedures, timing expectations, checklists, and brand room-presentation standards.
Keep carts, linen closets, and equipment clean, organized, and stocked.
Follow OSHA, brand, and company safety guidelines; handle master keys, guest belongings, equipment, and tools safely.
Immediately report hazards, suspicious behavior, and injuries.
Communicate room status clearly using the required system, radio, or hotel phone.
Collaborate with Housekeeping Supervisors, Front Desk, and Maintenance teams, and assist colleagues as needed.
Help maintain a positive and respectful work environment.
Maintain cleanliness in employee shared spaces, including breakrooms and bathrooms.