Full time -Room Attendant- Fairfield Inn & Suites San Bernardino, CA

WS Management•San Bernardino, CA

About The Position

The Room Attendant helps provide clean, safe, comfortable, and inviting guest rooms at Fairfield Inn & Suites. The position is essential to guest satisfaction and reflects WS values of Integrity, Respect for All, Empowerment, Kindness, Creativity, and Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by preparing and maintaining rooms efficiently, minimizing waste, and preserving hotel assets while upholding brand cleanliness standards. The role includes cleaning and servicing guest rooms, responding courteously and promptly to guest requests, protecting guest privacy and security, maintaining equipment and shared spaces, and coordinating with housekeeping, front desk, and maintenance teams. Work schedules may vary with hotel business needs and may include weekends or holidays.

Requirements

Detail-oriented and thorough.
Prioritization and time-management skills.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Ability to follow instructions.
Professional and polite demeanor.
Ability to lift at least 35 pounds.
Ability to remain discreet and respect guest privacy.
Ability to perform consistent work to high standards.

Responsibilities

Welcome and assist guests in hallways or rooms, responding to requests with urgency and positivity.
Demonstrate fairness, kindness, and professionalism; protect guest privacy and security by following policies.
Resolve guest concerns quickly and communicate feedback to leadership and appropriate departments.
Clean and service guest rooms according to brand and WS standards, following the ABC Rule—Always Be Cleaning—throughout the shift.
Ensure linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality standards.
Restock amenities according to inventory par levels.
Report maintenance issues promptly.
Use proper cleaning techniques and follow safe chemical handling and labeling practices.
Follow room assignment procedures, timing expectations, checklists, and brand room-presentation standards.
Keep carts, linen closets, and equipment clean, organized, and stocked.
Follow OSHA, brand, and WS safety guidelines; securely handle master keys and guest belongings.
Immediately report hazards, suspicious behavior, and injuries.
Care for hotel equipment and tools using safe handling practices.
Communicate room-status updates through the required system, such as a radio or hotel phone.
Collaborate with housekeeping supervisors, front desk, and maintenance teams; assist fellow associates as needed.
Maintain a positive and respectful work environment and keep employee shared spaces clean.