Room Attendant - Hollywood Hotel

South Beach Group Hotels•Hollywood, FL

16h

About The Position

The Room Attendant provides guest-oriented service by building positive connections with guests and delivering efficient, prompt, courteous, trouble-free, and proactive service. The role cleans guest rooms according to hotel policies and standards, maintains housekeeping supplies and equipment, and supports guests and coworkers. This is a nonexempt position in the Housekeeping department and reports to the Housekeeping Manager. The position has no supervisory responsibilities. Duties may change and may include other tasks required by guests or hotel operations.

Requirements

At least one year of housekeeping experience.
Ability to speak and understand basic English.
Ability to work independently and exercise good judgment to resolve issues.
Ability to meet the physical demands of the role, including standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day, and frequently lifting or moving items over 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

At least one year of hospitality experience is preferred.
High school education is preferred.

Responsibilities

Complete assigned checklists.
Collect the daily worksheet and applicable keys each morning and return them at the end of the shift.
Maintain the supply cart and vacuum cleaner in an efficient, neat, and orderly condition.
Stock the cart or bag in the morning and afternoon with necessary linens, guest supplies, and cleaning equipment.
Sort damaged or soiled linens requiring re-washing and return them to Laundry.
Clean guest rooms daily according to operational policies and standards.
Remove soiled bed and bath linens and replace them with clean linens.
Remove trash from guest rooms.
Clean bathroom areas and dust all surfaces.
Replenish promotional materials, literature, and stationery.
Maintain a professional appearance and dress in accordance with hotel and company guidelines.
Cooperate with and assist employees as needed to demonstrate teamwork.
Promote hotel services, facilities, and outlets, and provide guests with information about local attractions and directions.
Perform other duties assigned by the manager.