HOTEL ROOM ATTENDANT

Hollywood Casino at Charles Town Races • Charles Town, WV

5d

About The Position

Cleans and services guest rooms in a timely, organized manner according to hotel standards, including self-inspection and double-checking. Notifies the supervisor or Guest Reception Desk when service is complete and reports rooms that cannot be serviced within established time standards. Reports repair needs and missing or non-functioning equipment or room items. Maintains linen carts and closets, supply levels, and the security of equipment, keys, and supplies; reports lost and found items immediately. Follows team-cleaning and self-inspection procedures, responds courteously to guest requests, follows company and departmental policies and safety procedures, and presents a professional image. Participates in hotel meetings, training, task forces, and programs. The position requires substantial movement throughout the property and physical cleaning work. The work environment’s noise level ranges from quiet to somewhat noisy.

Requirements

• Ability to follow verbal directions and organize the workday as required.
• Ability to express hospitality to guests and fellow employees, verbally or through expression.
• Must qualify for licensing with the West Virginia Racing Commission.
• Ability to perform frequent stooping, squatting, walking, unlocking, opening, pushing, pulling, lifting, bending, and stretching.
• Ability to lift and pull items weighing up to 25 pounds and push or pull up to 200 pounds.
• Ability to operate a vacuum cleaner.
• Ability to recognize safety and security hazards and concerns and report or correct them.
• Communication skills to interact with hotel guests or staff.

Responsibilities

• Clean and service guest rooms according to hotel standards and within established time standards.
• Self-inspect and double-check completed rooms.
• Notify a supervisor or Guest Reception Desk when a room is ready for sale and occupancy.
• Report rooms that cannot be serviced within established time standards.
• Report repair needs and missing or non-functioning equipment or room items.
• Maintain linen carts and closets in a neat, clean, and orderly manner.
• Maintain supply par levels and report potential shortages before they become critical.
• Maintain security of equipment, keys, and supplies.
• Immediately report lost and found items to the Manager.
• Maintain productivity at no more than 30 minutes per serviced room.
• Follow team-cleaning and self-inspection procedures.
• Respond quickly and courteously to guest requests.
• Follow company and department policies, Standard Operating Procedures, and safety procedures.
• Follow HAZCOM, emergency, MSDS, and blood-borne pathogen prevention and response requirements.
• Present a professional image through appearance and behavior.
• Participate in hotel meetings, training, task forces, and programs.
• Protect and preserve HCCTR assets.
• Recognize safety and security hazards and concerns, and report or correct them.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy, increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed