Hotel Room Attendant

PENN Entertainment • Charles Town, WV

5d

About The Position

Cleans and services guest rooms in a timely, organized manner according to hotel standards. The Room Attendant self-inspects completed work, reports when rooms are ready for occupancy, and alerts a supervisor when a room cannot be serviced within established time standards. The role also maintains linen carts, closets, supplies, equipment, keys, and security, and responds promptly and courteously to guest requests.

The position follows company and departmental policies, standard operating procedures, safety procedures, and applicable HAZCOM, emergency, material safety data sheet, and blood-borne pathogen requirements. Room Attendants maintain a professional appearance and behavior, participate in hotel meetings and training, and help protect and preserve company assets. Cleaning is the primary responsibility, and the work involves moving throughout the property to service guest rooms.

Requirements

• Ability to follow verbal directions and organize the workday as required.
• Must qualify for licensing with the West Virginia Racing Commission.
• Ability to express hospitality to guests and fellow employees, verbally or through expression.
• Ability to see and recognize safety and security hazards and concerns.
• Able to lift and pull items weighing as much as 25 pounds and push or pull up to 200 pounds.
• Able to perform frequent stooping, squatting, walking, unlocking, opening, pushing, pulling, lifting, bending, and stretching.

Responsibilities

• Clean and service guest rooms in a timely and organized manner according to hotel standards.
• Self-inspect and double-check rooms; notify a supervisor or Guest Reception Desk when service is complete.
• Report rooms that cannot be serviced within established time standards.
• Report needed repairs and non-functioning or missing equipment or room items.
• Keep linen carts and closets neat, clean, and orderly in accordance with departmental standards.
• Maintain supply par levels in assigned areas and report potential shortages before they become critical.
• Maintain the security of equipment, keys, and supplies; immediately report lost and found items to a manager.
• Maintain a productivity level not exceeding 30 minutes per room serviced.
• Follow team-cleaning and self-inspection procedures where applicable.
• Respond quickly and courteously to guest requests.
• Follow company and departmental policies, procedures, standard operating procedures, and safety-handling procedures.
• Remain familiar with applicable HAZCOM information, emergency procedures, chemical MSDS, and blood-borne pathogen prevention and response.
• Maintain a professional image through appearance and behavior.
• Participate in hotel meetings, training, task forces, and programs.
• Protect and preserve company assets.
• Recognize safety and security hazards and concerns, and report or correct them.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed