Room Attendant - Hollywood Hotel

South Beach Group Hotels•Hollywood, FL

About The Position

The Room Attendant provides guest-oriented service by making strong emotional connections and delivering efficient, prompt, courteous, trouble-free, and proactive service. The role is responsible for cleaning guest rooms in accordance with hotel policies and standards, maintaining and stocking housekeeping supplies and equipment, and supporting guests and coworkers. The position is full-time, with work hours and days varying according to business needs, including weekends, holidays, evenings, and/or overnight shifts.

Requirements

At least one year of housekeeping experience.
Able to speak and understand basic English.
Able to work independently and exercise good judgment to resolve issues.
Able to meet the physical demands of the role, including standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day, and frequently lifting or moving items over 50 pounds.
Able to work weekends, holidays, evenings, and/or overnight shifts as required by business needs.

Nice To Haves

At least one year of hospitality experience.
High school education.

Responsibilities

Complete assigned checklists.
Collect the daily worksheet and applicable keys each morning and return them by the end of the shift.
Maintain the supply cart and vacuum cleaner in neat, orderly condition to maximize efficiency.
Stock the cart or bag with necessary linens, guest supplies, and cleaning equipment in the morning and afternoon.
Sort damaged or soiled linen requiring re-washing and return it to Laundry.
Clean guest rooms daily according to operational policies and standards.
Remove soiled bed and bath linens and replace them with clean linens.
Remove trash from guest rooms.
Clean bathroom areas and dust all surfaces.
Replenish promotional materials, literature, and stationery.
Maintain a professional appearance in accordance with hotel and company guidelines.
Cooperate with and assist other employees as needed.
Promote hotel services, facilities, and outlets, and provide guests with information such as local attractions and directions.
Perform other duties assigned by the manager.