Room Attendant - Whitelaw Hotel
About The Position
The Room Attendant is responsible for providing guest-oriented service, building positive connections with guests, and delivering efficient, prompt, courteous, trouble-free, and proactive service. The role cleans guest rooms according to hotel policies and standards and maintains the supplies, equipment, and professional appearance needed to perform the work. The position has no supervisory responsibilities. It is full-time, with hours and days that vary according to business needs, including weekends, holidays, evenings, and overnight shifts. Duties and responsibilities may change based on guest requests and hotel needs.
Requirements
- At least one year of housekeeping experience.
- Able to speak and understand basic English.
- Able to work independently and exercise good judgment to resolve issues.
- Able to meet the physical demands of the role, including standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day, and frequently lifting or moving items over 50 pounds.
- Able to perform the role amid variable temperatures, noise, indoor and outdoor conditions, fumes or odors, dust or dust mites, chemicals, and biohazards.
Nice To Haves
- At least one year of hospitality experience.
- High school education.
Responsibilities
- Complete assigned checklists.
- Collect the daily worksheet and applicable keys each morning, and return them by the end of the shift.
- Maintain the supply cart and vacuum cleaner in an efficient and orderly condition.
- Stock the cart or bag with necessary linens, guest supplies, and cleaning equipment in the morning and afternoon.
- Sort damaged or soiled linens requiring re-washing and return them to Laundry.
- Clean guest rooms daily according to operational policies and standards.
- Remove soiled bed and bath linens and replace them with clean linens.
- Remove trash from rooms.
- Clean bathroom areas and dust surfaces.
- Replenish promotional materials, literature, and stationery.
- Maintain a professional image in accordance with hotel and company appearance and dress guidelines.
- Cooperate with and assist employees as needed to demonstrate teamwork.
- Promote hotel services, facilities, and outlets, and provide guests with information such as local attractions and directions.
- Perform other duties assigned by the manager.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
