101303 - Room Attendant

VALENCIA GROUP • Lubbock, TX

35d • Onsite

About The Position

Our Room Attendants communicate with guests in a friendly and welcoming manner with a smile. They ensure the hotel is clean throughout the day responsible for being knowledgeable about the hotel services and amenities. Provide excellent service to hotel guest rooms in a devoted and efficient manner. Able to clean assigned rooms while adhering to company standards for cleanliness and appearance standards.

Requirements

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• High school diploma or equivalent required

Nice To Haves

• Previous experience in a restaurant or customer service role is preferred
• Previous experience in a housekeeping or cleaning role preferred.

Responsibilities

• Cleaning & freshening of rooms
• Vacuuming, making beds, and changing linens
• Cleaning bathrooms, and general organization of guest belongings and furnishings
• Greet guests warmly and provide excellent customer service.
• Respond to guest inquiries and resolve any issues or complaints.
• Ensure guest satisfaction by accommodating special requests
• Assist in training new room attendants as needed.
• Support team performance by collaborating with colleagues.
• Ensure compliance with Valencia Hotel policies and industry standards
• Communicate effectively with the executive housekeeper and other housekeeping staff.
• Report any incidents or safety concerns immediately
• Follow all hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.
• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment & housekeeping equipment is in proper working condition
• Attend require meetings
• Follow company policies and procedures
• Perform any additional duties as assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED