Room Attendant ("Recamarera")

Azul Hospitality•Seattle, WA

26d•$23 - $23•Onsite

About The Position

The Room Attendant ensures hotel guest rooms are clean and in good condition to support guest satisfaction. The role provides guests with clean sheets, towels, and necessary supplies while maintaining high standards of cleanliness. The attendant may also clean other hotel areas, assist with guest inquiries, report maintenance or safety concerns, and follow hotel policies and procedures. Work is performed primarily indoors in a temperature-controlled environment. Schedules may vary according to the hotel’s business needs, and attendance at required training sessions and meetings is expected.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
Self-driven ability to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Ability to meet the physical demands of the role, including standing and moving for up to four hours, lifting up to 45 pounds, pushing or pulling carts and equipment weighing up to 250 pounds, and bending, stooping, squatting, stretching, and climbing as needed.
Ability to perform required grasping, writing, walking, sitting, repetitive motions, and visual, hearing, and communication tasks.
Ability to work varying schedules based on hotel business needs and attend scheduled training sessions and meetings.
Maintain regular attendance and comply with hotel rules and regulations.

Nice To Haves

Experience in the hospitality industry.

Responsibilities

Clean assigned guest rooms within the required time limit and update daily assignment sheets.
Turn in assignment sheets and keys to the Housekeeping Supervisor at the end of the shift.
Change bed linens, make beds, and replenish room amenities, drinking glasses, clean linen, bathroom supplies, and terry.
Lift and move room furniture; vacuum and clean rugs, carpets, and upholstered furniture using appropriate equipment or chemicals.
Dust and clean furniture, fixtures, woodwork, metalwork, windows, door panels, and sills.
Thoroughly clean bathrooms, including showers or tubs, sinks, floors, and toilets.
Sort, count, fold, and distribute linen; stock cleaning carts and organize linen closets.
Transport trash and waste to the disposal area.
Conduct guest-room deep-cleaning projects according to the hotel’s program.
Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
Perform general cleaning using standard hotel cleaning products and follow health standards.
Turn in Lost & Found items according to standard procedures.
Follow hotel emergency procedures and loss-prevention guidelines.
Report maintenance issues and necessary room repairs, and ensure unacceptable rooms are not returned to inventory until issues are addressed.
Leave the work area clean when finished.
Assist with guest inquiries and follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties as assigned by managers or supervisors.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
Attend scheduled training sessions and meetings and maintain regular attendance.