Room Attendant - [YR] Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

The Room Attendant cleans guest rooms and other assigned areas to high cleanliness and appearance standards, helping ensure guest satisfaction. The role includes a broad range of housekeeping duties performed in a manner consistent with The Dollywood Company’s mission, values, culture, and operating philosophies. The attendant is expected to provide friendly, genuine, and courteous service to guests and embody the company’s Lead with Love qualities.

Requirements

Must be at least 18 years of age.
Must successfully pass a background check and drug screen.
Must have a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record; must safely operate company vehicles according to company policy.
Able to make a friendly impression when communicating with guests, vendors, and employees.
Self-motivated and disciplined, with the ability to prioritize and complete assignments on time.
Must maintain confidentiality and exercise judgment regarding privileged information.
Must maintain a professional appearance and good personal hygiene.
Able to work productively in a fast-paced environment and maintain dependable attendance.
Must be flexible with assigned schedules, including required overtime, evenings, weekends, and holidays.
Able to respond sensitively to guest needs within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Able to communicate effectively with guests and hosts using approved methods.
Able to adapt to frequent changes in priorities and collaborate with cross-functional teams.
Able to perform duties that support a safe and secure environment for hosts and guests.
Able to comprehend instructions and retain information.
Must display the stated Lead with Love qualities and reflect Dollywood’s friendly, caring image while taking pride in work.
Committed to continuous improvement and teamwork, including cooperating with and helping coworkers.
Able to add, subtract, multiply, and divide accurately.
Able to meet the physical demands of the role, including occasional to frequent lifting of up to 50 pounds, prolonged or intermittent sitting, standing, and walking, repetitive movements, stooping, bending, pushing, and pulling.
Able to work indoors and outdoors in varying weather conditions, including extreme cold and heat, and travel across property terrain, stairs, and uneven surfaces.
Able to use a high level of manual dexterity when operating small tools.

Nice To Haves

Previous experience in a hospitality environment is strongly preferred.

Responsibilities

Clean and supply assigned guest rooms and other designated areas according to standards.
Maintain a clean and neat workspace.
Replace guest room amenities and linens as necessary.
Report maintenance issues to the room inspector.
Keep the housekeeping cart appropriately stocked and clean.
Assist with special projects when assigned.
Report and deliver lost-and-found items to the Housekeeping Office.
Assist guests in a friendly, genuine, and courteous manner.
Complete deep cleans of guest rooms when assigned.
Change vacuum bags and filters regularly and report damage to maintenance.
Help maintain the cleanliness of public areas and back-of-house areas.