EMC Attendant - Full Time, Year Round

Mohonk Mountain House•New Paltz, NY

11h•$0 - $20

About The Position

The EMC Attendant assembles, sets up, serves, monitors, and breaks down continental breakfast food and beverages. The role works in the room service department overlooking the Lakeview Breakfast meal and involves frequent interaction with house guests and staff. Attendants brew coffee, maintain and replenish the buffet, respond to guest requests and questions, clear dishes, and keep the location clean and organized. This is a full-time, year-round position requiring open availability five days per week. Shifts are 5:30 a.m.–11:30 a.m. or 5:30 a.m.–1:30 p.m. The schedule may vary and can include days, nights, weekdays, weekends, holidays, peak periods, and short-notice changes. The work may involve crowded and noisy conditions, extended periods standing, walking and navigating stairs or uneven paths while carrying items, and lifting or moving equipment and loads.

Requirements

Open availability five days per week; the position requires a flexible and varying schedule that may include days, nights, weekdays, weekends, holidays, peak periods, and short-notice changes.
Ability to communicate in English by speaking, reading, and writing, and to hear verbal instructions, directions, and warnings.
Ability to work in crowded, noisy conditions and navigate around guests while carrying loaded trays and potentially hot items.
Ability to work independently without supervision when necessary.
Ability to handle small, delicate equipment and objects without extraneous movement, contamination, or damage.
Ability to perform basic mathematical functions, including addition, subtraction, multiplication, and division.
Ability to stand for up to five hours at a time; walk up to seven miles per day; and reach, bend, kneel, stoop, twist, flex arms, sit, climb ladders, and use stairs and inclines.
Ability to carry service trays weighing up to 20 pounds on stairs and uneven pathways; maneuver carts or dollies carrying loads up to 200 pounds; lift up to 50 pounds from ground level to waist level and carry it up to 75 feet, with or without assistance; and lift and carry 25–35 pounds to public areas within the hotel.
Visual abilities including close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Regular, predictable, and punctual attendance during scheduled work hours.

Nice To Haves

Knowledge of the food and beverage or hospitality industry.

Responsibilities

Assemble, set up, serve, monitor, and break down continental breakfast food and beverages in a courteous, professional manner.
Interact effectively with guests and staff from a variety of backgrounds; answer guest questions accurately and maintain a friendly, helpful presence.
Set up buffet areas before service according to standards or management direction, inspect them, maintain their appearance, and replenish items as needed.
Clean spills promptly; clear buffets after meals; clean equipment and return it to secure storage; and leave the location clean and ready for its next use.
Maintain buffet storage areas daily as directed by management.
Anticipate guest needs and fulfill food and beverage requests accurately and attractively.
Take responsibility for company equipment and supplies and prevent loss or damage.
Work productively alone and without supervision when necessary, and maintain positive working relationships with other staff.
Answer phones, take food and beverage orders, enter orders and special requests in a Point of Sale Terminal, and learn menu items to describe them and answer questions.
Offer recommendations and suggestions to enhance diners’ satisfaction, including wine-pairing recommendations.
Follow dress and grooming standards and learn and demonstrate the company’s service steps and strategies.
Learn and retain historical information about Mohonk Mountain House.
Communicate clearly and congenially in English with guests, visitors, and employees, and hear verbal instructions, directions, and warnings.
Maintain regular, predictable, and punctual attendance and work a varying schedule, including weekends, holidays, peak periods, and short-notice schedule changes.