Full time Room Attendant

Kimpton Hotels & Restaurants•Manchester, VT

About The Position

As a Room Attendant with Kimpton, you are responsible for cleaning guest rooms and common areas while providing outstanding service. You advocate for the hotel, create personal guest experiences, and build relationships that encourage guests to return. The role also involves following hotel procedures, maintaining room and service-area standards, handling lost-and-found items, reporting concerns, and preparing supplies for the next shift.

Requirements

One year of experience in customer service or a similar role.
Excellent problem-solving skills and intuition.
Genuine care for the safety and security of guests.

Nice To Haves

High school diploma or General Education Degree (GED) preferred.

Responsibilities

Clean, dust, wax, scrub, polish, and service guest rooms daily according to hotel procedures.
Replace bed linens, replenish guest room supplies, and empty wastebaskets.
Rearrange furnishings, drapes, and room accessories.
Provide linens and amenities to guests according to the guest room legend.
Leave rooms arranged according to the Executive Housekeeper’s standards and ensure doors are closed and locked.
Report damage, hazards, needed repairs, and strangers in assigned areas.
Turn in items found in guest rooms, hallways, or back-of-house areas to Housekeeping as lost and found, recording the date, location, description, and finder’s name.
Clean corridors and service areas.
Respond to projects or requests from the Housekeeping management team.
Secure the pass key and turn it in at the end of the shift or as required by hotel guidelines.
Restock the cart and organize the linen closet at the end of the shift to prepare for the next day.
Report unusual circumstances to the on-duty supervisor or manager, including rooms without luggage, no-service requests, sleep-outs, and guests smoking in rooms.
Perform other duties as directed, developed, or assigned.
Provide outstanding guest service, act as an advocate for the hotel, create personal experiences, and develop relationships with guests.