ROOM ATTENDANT/Laundry

Texas Western Hospitality Group•Laredo, TX

22d

About The Position

Cleans and services assigned guest rooms and bathrooms in a timely, organized manner according to procedures and standards. Duties include preparing rooms for stay-over and checkout guests, replenishing supplies, transporting waste, and maintaining clean, organized carts and maid stations. The role responds to guest and management requests, reports room service issues and unsafe conditions, and helps ensure guest satisfaction. Other duties may be assigned by a supervisor or management.

Responsibilities

Clean and service assigned guest rooms and bathrooms according to procedures and standards.
Change sheets, make beds, and vacuum stay-over and checkout rooms.
Dust guest-room surfaces and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges.
Clean mirrors and replace light bulbs.
Notify guest services/front desk when room service is complete so rooms may be sold.
Report rooms that cannot be serviced within the appropriate time standards to the supervisor.
Report needed repairs and unsafe conditions to the supervisor.
Respond promptly and efficiently to requests from guests, supervisors, and management.
Maintain linen carts and supplies in a neat, organized condition according to department standards.
Maintain the security of equipment, keys, and supplies issued each day.
Report lost-and-found articles to the supervisor.
Transport trash and waste to the disposal area.
Replenish drinking glasses, writing supplies, bathroom supplies, and linen.
Clean rooms to the specific brand and company standard for minutes per room.
Follow team-cleaning and self-inspection procedures.
Respond to guest requests in a friendly manner, report complaints or requests to the appropriate department, and follow up to ensure guest satisfaction.
Keep the maid station clean and organized and make rollaway beds.
Maintain a professional appearance and follow company policies and procedures.
Perform other duties as assigned by a supervisor or management.