ROOM ATTENDANT/Laundry

TEXAS WESTERN MANAGEMENT PARTNERS•Laredo, TX

22d•Onsite

About The Position

Cleans and services assigned guest rooms and bathrooms in a timely, organized manner, following procedures, brand standards, and company standards. The role includes cleaning stay-over and check-out rooms, replenishing guest supplies, responding to guest requests, and maintaining organized carts, supplies, and the maid station. The employee is also responsible for reporting room issues, needed repairs, unsafe conditions, and lost-and-found items to the appropriate supervisor, and for following company policies and procedures. Other duties may be assigned by a supervisor or management.

Responsibilities

Change sheets, make beds, and vacuum stay-over and check-out guest rooms.
Dust guest-room surfaces and fixtures, including tables, nightstands, dressers, light fixtures, televisions, air-conditioning units, and window ledges.
Clean mirrors and replace light bulbs.
Notify the front desk when service is complete so rooms may be sold.
Report rooms that cannot be serviced within the appropriate time standards to a supervisor.
Report needed repairs and unsafe conditions to a supervisor.
Respond promptly and efficiently to requests from guests, supervisors, or management.
Maintain linen carts and supplies neatly and according to department standards.
Maintain the security of equipment, keys, and supplies issued each day.
Report lost-and-found articles to a supervisor.
Transport trash and waste to the disposal area.
Replenish drinking glasses, writing supplies, bathroom supplies, and linen.
Clean rooms according to brand requirements and company minutes-per-room standards.
Follow team-cleaning and self-inspection procedures.
Respond to guest requests in a friendly manner, direct appropriate complaints or requests to the relevant department, and follow up to ensure guest satisfaction.
Keep the maid station clean and organized, and make rollaway beds.
Maintain a professional appearance and dress, and follow company policies and procedures.
Perform other duties as assigned by a supervisor or management.