Robot Service & Support Engineer (Boston, MA based)

Agile Robots • Boston, MA

6d • $105,000 - $140,000

About The Position

Agile Robots is hiring a Robot Service & Support Engineer to support customer deployments of its robotic systems. The engineer will serve as a primary technical lead, installing and commissioning systems, diagnosing and resolving complex issues, and performing hands-on repairs. The role requires systems-level troubleshooting, customer communication, independent root-cause analysis, and decisions about corrective actions. The engineer will collaborate with customers, R&D, and Manufacturing to help ensure reliable operation and inform product improvements.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Science, Robotics, or a related technical field.
• Working knowledge of electrical and mechanical engineering principles and control systems.
• Knowledge of at least one programming language, such as Python, C++, or PLC logic.
• Strong analytical skills and ability to apply engineering principles to diagnose and resolve issues in complex electromechanical systems.
• Ability to explain technical concepts clearly to non-technical users.
• Willingness to travel to customer sites regionally and throughout the U.S.

Responsibilities

• Apply knowledge of robot kinematics, electrical control systems, and proprietary software to advise on robotic-system design, integration, and performance.
• Act as a technical point of contact for customer issues; analyze complex mechanical, electrical, and software problems, determine corrective actions, and involve R&D when design changes may be needed.
• Plan and lead on-site and in-house service engagements; determine repair strategies and replace components such as motors, sensors, cabling, and structural components.
• Develop and refine preventative maintenance programs to improve hardware longevity.
• Analyze schematics, test data, and diagnostic log files to identify root causes of performance issues and system failures, and recommend design or process improvements.
• Write lessons-learned reports and technical service notes, and develop knowledge-base content based on field issues and their resolutions.
• Partner with Manufacturing and R&D to share field findings for product improvements and represent customer perspectives across the product lifecycle.
• Define regional service-kit and spare-parts requirements and ensure diagnostic equipment is calibrated.
• Travel to customer sites regionally and throughout the U.S. for hands-on service, training, system installation, and commissioning.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance and a 401(k).
• Generous paid time off and paid holidays.
• Opportunities for professional development and continuous learning in robotics technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level