Robot Operations Technician (University of California, Irvine)

Robot.com•Irvine, CA

12d•$18 - $25•Onsite

About The Position

The Robot Operations Technician is a full-time, on-site role supporting the day-to-day technical health and operations of Robot.com’s robot fleet at the University of California, Irvine. The role combines hands-on maintenance and troubleshooting with fleet deployment, logistics, inventory management, and campus stakeholder support. Structured onboarding and field training are provided during the first few weeks. The technician maintains robots’ mechanical, electrical, and software condition; performs diagnostics, repairs, component replacements, and software updates; and documents interventions and fleet health. The position also oversees deployment and recovery, supports restaurant and endpoint readiness, manages parts and asset records, and may assist with campus engagement and marketing activities. Occasional travel may be needed based on operational requirements. The role requires regular on-campus and outdoor work, including extended standing and walking, handling equipment and robot hardware up to 50 pounds, bending and kneeling, working in varying weather, and operating or using transportation between operational sites. Applicants must be eligible to work in the United States without sponsorship and able to collaborate across time zones with distributed teams.

Requirements

Prior mechanical and/or hardware experience; backgrounds may include HVAC, computer hardware, electric vehicles, electronics, or engine mechanics.
Comfort using hand tools and diagnostic equipment and troubleshooting mechanical or electrical issues on wheeled or motorized equipment.
Strong problem-solving skills and ability to work through issues methodically.
Effective written and verbal communication in English.
Ability to work on-site full-time at the assigned campus location.
Eligibility to work in the United States without sponsorship.
Ability to travel occasionally as needed based on operational needs.
Ability to work across time zones and collaborate with distributed teams.
Ability to lift and handle equipment as part of normal operations, including lifting, carrying, and maneuvering equipment and robot hardware up to 50 pounds.
Ability to stand, walk, and move across campus and outdoor environments for extended periods; bend, kneel, crouch, and reach to inspect, repair, or deploy equipment; work in varying weather and outdoor settings; and operate vehicles or personal transportation between operational sites as needed.

Nice To Haves

Associate’s degree, trade school, and/or bachelor’s degree; an innate interest in robotics and participation in FIRST robotics, mechanical classes, or personal robotics experience are noted as ideal.
A degree in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering.
Curiosity about robotics and hands-on technology and motivation to grow in the field.

Responsibilities

Maintain the robot fleet in optimal mechanical, electrical, and software condition.
Perform hardware diagnostics, repairs, and component replacements as needed.
Execute and document robot interventions, including remote and on-site troubleshooting.
Support and implement software updates across the fleet.
Ensure robots have required SIM cards and data connectivity, and maintain SIM-to-robot tracking records.
Manage tools, spare parts, and asset inventory; keep records current and follow procurement protocols.
Support hardware and software field testing as directed.
Prepare maintenance reports covering fleet health, incidents, and interventions.
Serve as the primary on-site point of contact for campus operations stakeholders.
Oversee daily fleet deployment and recovery.
Monitor fleet appearance and functional readiness and address issues proactively.
Ensure partner restaurants and endpoints have the systems needed to operate with the robot fleet.
Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required.
Ensure facilities, vehicles, and other company assets are properly managed and comply with applicable state and local requirements.
Conduct warehouse inventory cycle counts.
Coordinate shipping of spare parts, robots, marketing materials, and other company assets.
Maintain accurate operational and performance reports as required.
Occasionally support campus engagement, marketing, and growth activities.
Travel occasionally as needed based on operational requirements.