Roadside Assistance Technician / Tow Driver

AAA-The Auto Club Group•Boulder, CO

1d•Onsite

About The Position

Join the team as a Service Vehicle Operator responding to AAA member service calls. Provide roadside assistance such as jump-starts, tire changes, and lockout help, and safely tow vehicles when needed. The role combines hands-on problem solving, customer service, and safe driving while working independently on the road. The position is based in Boulder, Colorado, and requires a flexible schedule that may include evenings, weekends, holidays, and overtime based on business needs and member demand. This highly active, field-based role provides roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions; less than 5% of the role is performed in a traditional office setting. Safety is the top priority, and training and resources are provided. Hourly pay starts at $24.04, varying by location and experience. Overtime is paid at time-and-a-half, and eligible hours receive shift differentials. The posting also describes sign-on and attendance bonuses, fully paid training, and a comprehensive benefits package.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
For employment in Illinois, a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during every interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Achieve goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility, and prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with automatic deferral upon eligibility, employee contributions, company match, and additional company contributions, subject to the stated eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, subject to eligibility and applicable requirements.
Company-paid holidays, with eligibility and amounts varying by full-time or part-time status and business unit schedules.
One mental health day, floating holidays, and volunteer day for eligible full-time employees; part-time eligibility is also described.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
$1,000 sign-on bonus paid in installments at 90 and 180 days for applicants new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Overtime paid at time-and-a-half and shift differentials for specified hours.