Road Supervisor - Microtransit CONNECT - MVTA

Keolis America • Burnsville, MN

2d

About The Position

The Road Supervisor oversees driver and vehicle operations for Microtransit CONNECT - MVTA and supports safe, reliable service across the service area. The position provides field supervision, responds to service incidents and accidents, monitors operating conditions and customer service, and works with drivers and other departments to address operational and safety needs. The supervisor also conducts documented ride-alongs and road observations, supports dispatch and service delivery, and may operate a vehicle or dispatch service in an emergency.

The role includes coaching and evaluating operators, preparing driver scorecards, assisting with investigations of passenger concerns, and supporting driver training and retraining. The supervisor may provide behind-the-wheel training, conduct on-board evaluations, and report training needs and safe or unsafe conditions to management. Work may be split between an office setting and active transit field locations. Schedule flexibility is required, including the ability to work split shifts, weekends, and holidays.

The position requires a high school diploma or equivalent, a valid Minnesota Class B CDL with passenger and air brake endorsements, a current Verification of Transit Training certificate before revenue service, and an acceptable driving record. At least two years of experience as a full-time operator is required. Safety-sensitive employment is contingent on passing a pre-employment drug screen and physical examination and completing a background check.

Requirements

• High school diploma or equivalent.
• Valid Minnesota Commercial Driver’s License, Class B, with passenger and air brake endorsements.
• Current Verification of Transit Training (VTT) certificate required before participating in revenue service.
• Current driver’s record demonstrating an acceptable driving record.
• At least two years of experience as a full-time operator.
• Knowledge of project-specific vehicles, components, and data/communications systems.
• Knowledge of state and federal regulations and corporate safety programs and policies.
• Strong customer-service attitude.
• Ability to read, write, and speak English.
• Ability to communicate effectively and work with all departments, as well as work independently and objectively.
• Intermediate knowledge and experience with Microsoft Office Suite.
• Excellent planning and leadership abilities; strong communication and interpersonal skills; detail orientation; and self-motivation.
• Ability to de-escalate situations or incidents involving passengers, employees, and the general public.
• Ability to make decisions, manage change and time, and demonstrate strong analytical and reporting skills.
• Ability to work a flexible schedule, including split shifts, weekends, and holidays.
• Ability to meet the physical demands that may include prolonged walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces.
• Ability to work in conditions that may include extreme heat or cold, loud noises, fumes, and airborne particles.
• For this safety-sensitive position, passing a pre-employment drug screen and physical examination is required; employment is also contingent on a background check.
• Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position.

Nice To Haves

• Knowledge of transportation dispatching software.

Responsibilities

• Oversee driver and vehicle operations and support drivers during revenue service.
• Respond to accidents and incidents as the first line of response, following reporting policies and procedures.
• Monitor bus stops, service conditions, on-time performance, passenger counts or surveys, and on-street real-time signage; promptly report malfunctioning equipment in writing to ECCTA staff.
• Complete at least 30 ride-alongs and/or road observations per month, formally document observations, and submit documentation to ECCTA upon request.
• Attend high-ridership locations during at least peak service times, including Antioch BART, Pittsburg-Bay Point BART, and Los Medanos College Pittsburg Campus.
• Monitor operators for compliance with uniform, equipment, licensing, certification, safety, and operational requirements.
• Assist dispatch staff with vehicle change-outs in the field and monitor AM and PM pull-outs and pull-ins.
• Inspect vehicles for damage and compliance with safety standards.
• Provide feedback to safety and operations departments about service, safety hazards, performance, and operational procedures.
• Coach employees based on field observations and onboard surveillance technology; address performance issues and prepare and deliver driver scorecards.
• Conduct field supervision to assess operator performance and competence and promote safe driving and high-quality service.
• Support transfer centers and other high-passenger-volume locations to ensure smooth service and good customer service.
• Assist with investigations and responses to customer comments and passenger concerns; build positive relationships with operators and act as a liaison between drivers and other departments.
• Respectfully enforce Keolis and ECCTA policies, procedures, and codes of conduct; remain accountable for driver-group safety performance and operators’ contribution to customer experience.
• Handle special-event management and work under stress while meeting strict timelines.
• Complete Keolis Operator Training, Reasonable Suspicion Training, and Customer Service Training in accordance with applicable goals and objectives.
• Provide behind-the-wheel training, on-board evaluations, in-service training, and retraining as assigned; evaluate new operators using checklists and forms and provide feedback.
• Serve as a role model and mentor to new operators, identify retraining needs, and report safe and unsafe acts or conditions to management.
• Provide training-needs feedback to the Safety Manager, Assistant General Manager, Training Manager, and other appropriate staff, and assist the training department in identifying additional or refresher training needs.
• Assist across the entire service area according to business needs and perform other duties as assigned.

Benefits

• Competitive compensation and benefits.
• Opportunities for development and growth throughout an exciting and rewarding career.
• The safest work environment possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED