Microtransit CONNECT Driver (Full-Time) - MVTA

Keolis Canada•Burnsville, MN

About The Position

The Microtransit CONNECT Driver operates assigned revenue-service routes and provides safe, reliable, customer-focused transportation. The driver welcomes passengers, communicates service information and disruptions, assists passengers as needed—including passengers with special needs and mobility devices—and supports curb-to-curb or door-to-door service. The role requires safe vehicle operation, adherence to assigned routes and schedules, fare collection, vehicle inspections, and timely reporting of incidents and defects. The position may involve operating a vehicle for more than eight hours per day and working inside or outside vehicles. Physical demands may include extended periods of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces. Employees may be exposed to extreme heat or cold, loud noises, fumes, and airborne particles. Reasonable accommodation may be requested to enable qualified individuals with disabilities to perform essential functions. Employment in this safety-sensitive role is contingent on passing a pre-employment drug screen and physical examination, and completing a background check consistent with applicable law. Applicants must be authorized to work in the United States; visa sponsorship is not available. Keolis states its commitment to safety, environmental protection, equal employment opportunity, reasonable accommodation, and employee development.

Requirements

Must be at least 21 years of age.
Five years of verifiable valid driver’s license history.
Valid Massachusetts driver’s license.
Clean driving record; a DMV printout covering the last 10 years is required.
Stable work history.
Excellent customer service skills.
Positive attitude and enjoyment of working with the general public.
Adaptive decision-making skills for handling unexpected situations.
Excellent communication skills.
Ability to follow directions.
Dependability and consistent punctuality.
Ability to obtain a CDL with Passenger and Airbrakes endorsements.
Ability to work in an ever-changing environment.
Patience and understanding when providing compassionate service to passengers with special needs.
Ability to pass a pre-employment drug screen and physical examination.
Completion of a background check consistent with applicable federal, state, and local laws.
Authorization to work in the United States; visa sponsorship is not available.

Responsibilities

Welcome customers and help them feel comfortable.
Communicate effectively with passengers, especially during service disruptions.
Provide passengers with assistance and information, including schedules and guidance.
Practice defensive driving by anticipating hazards and responding appropriately to avoid accidents.
Operate safely while maintaining on-time performance.
Know assigned routing and detours, including those needed during inclement weather.
Follow ADA policies and procedures.
Operate wheelchair lifts properly, including manual operation, for each bus model.
Immediately report vehicle accidents and passenger incidents to dispatch and follow reporting procedures.
Assist passengers with mobility devices, such as wheelchairs or walkers, while providing curb-to-curb or door-to-door service.
Assist passengers with boarding and properly secure wheelchairs.
Collect prescribed fare media and notify dispatch about fare evasion or fraud.
Perform pre-trip and post-trip inspections and record defects on DVIR forms.
Follow exact deadhead routing and assigned revenue-service routes.
Depart the start of each route exactly on time and never operate ahead of schedule.
Perform other duties as assigned.