Road Supervisor - Microtransit CONNECT - MVTA

Keolis Canada•Burnsville, MN

About The Position

The Road Supervisor oversees driver and vehicle operations for Microtransit CONNECT - MVTA, supporting safe and reliable service, strong customer service, and compliance with operational policies. The role provides field supervision, responds to incidents and accidents, monitors service and vehicle conditions, supports drivers and dispatch, and coordinates service across the service area, including high-ridership locations. The supervisor conducts and documents regular ride-alongs and road observations, coaches operators, reviews performance, and serves as a liaison between drivers and other departments. The position also supports operator development by conducting or assisting with behind-the-wheel training, evaluations, and retraining. It may require schedule flexibility, split shifts, weekends, and holidays, and may include operating a vehicle or dispatching service during emergencies. The role involves working in both office and active transit field settings.

Requirements

High school diploma or equivalent.
Valid Minnesota Commercial Driver’s License (Class B CDL) with passenger and air brake endorsements.
Current Verification of Transit Training (VTT) certificate required before participating in revenue service.
Current driver’s record demonstrating an acceptable driving record.
At least 2 years of experience as a full-time operator.
Knowledge of project-specific vehicles, components, and data and communications systems.
Knowledge of state and federal regulations and corporate safety programs and policies.
Strong customer-service attitude.
Ability to read, write, and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.
Intermediate knowledge and experience with Microsoft Office Suite.
Excellent planning, leadership, communication, and interpersonal skills.
Detail-oriented and self-motivated.
Ability to de-escalate situations or incidents involving passengers, employees, and the general public.
Ability to make decisions and manage change and time.
Strong analytical and reporting skills.
Ability to work under stress and meet strict timelines.
Flexibility to work split shifts, weekends, and holidays.
For this safety-sensitive position, employment is contingent upon passing a pre-employment drug screen and physical examination and completing a background check.
Must be authorized to work in the United States; Keolis does not sponsor visas for this position.

Nice To Haves

Knowledge of transportation dispatching software.

Responsibilities

Oversee driver and vehicle operations, enhance customer service, support drivers during revenue service, and assess operating conditions and on-time performance.
Respond to accidents and incidents as a first line of response, following reporting policies and procedures.
Regularly check the functionality of on-street real-time signage and promptly report apparent equipment malfunctions to ECCTA staff in writing.
Support service throughout the service area based on business needs, including attending high-ridership locations during peak service times.
Conduct at least 30 ride-alongs and/or road observations per month to assess safety, policy compliance, on-time performance, headsign accuracy, and operational issues; document observations and submit records to ECCTA upon request.
Monitor operators in service for compliance with uniform and equipment standards and possession of required licenses and certifications.
Assist dispatch staff with field vehicle change-outs and monitor AM and PM pull-outs and pull-ins.
Inspect vehicles for damage and compliance with safety standards.
Provide feedback to safety and operations departments about service issues, safety hazards, and operational procedures.
Follow company safety and operational rules and procedures, and respectfully enforce Keolis and ECCTA policies and codes of conduct.
Manage special events and support transfer centers and other high-passenger-volume locations.
Coach employees using onboard surveillance technology and field observations; address performance issues and prepare and deliver driver scorecards.
Support investigations of passenger concerns and customer comments, and contribute to responses.
Build positive relationships with operators, act as a liaison between drivers and other departments, and remain accountable for driver-group safety performance and operators' contribution to the customer experience.
Conduct field supervision to assess operator performance and competence and make regular observations to support high-quality service.
May operate a vehicle or dispatch service during emergencies.
May provide behind-the-wheel training for new operators and trainees, conduct onboard evaluations and in-service training, and provide retraining as directed.
Evaluate new operators using appropriate checklists and evaluation forms, provide feedback, and serve as a role model and mentor.
Identify retraining and refresher-training needs, recognize and report safe and unsafe acts or conditions, and provide training feedback to management and training staff.
Perform other duties as assigned.