Microtransit CONNECT Driver (Full-Time) - MVTA

Keolis America•Burnsville, MN

About The Position

The Microtransit CONNECT Driver operates assigned vehicles and provides safe, dependable, customer-focused transportation. The role includes assisting passengers, including passengers with special needs and mobility devices, following assigned routes and schedules, collecting fares, completing vehicle inspections, and promptly reporting incidents and defects. Drivers may provide curb-to-curb or door-to-door service and must follow applicable ADA policies and procedures. The position requires a valid Massachusetts driver’s license, a clean driving record, and the ability to obtain a CDL with Passenger and Airbrakes endorsements. CPR, AED, and First Aid certification is provided by the company. Safety-sensitive employment is contingent on passing a pre-employment drug screen and physical examination, as well as completing a background check. Drivers may operate vehicles for more than eight hours per day and may encounter varied physical demands and weather and environmental conditions.

Requirements

Be at least 21 years of age.
Have at least five years of a verifiable valid driver’s license history.
Hold a valid Massachusetts driver’s license.
Have a clean driving record; a DMV printout covering the last 10 years is required.
Have a stable work history.
Be able to obtain a CDL with Passenger and Airbrakes endorsements.
Demonstrate excellent customer service and communication skills, a positive attitude, and enjoyment of working with the general public.
Use adaptive decision-making to handle unexpected situations and be able to follow directions.
Be dependable and consistently arrive on time.
Be able to work in an ever-changing environment.
Show patience and understanding when providing compassionate service to passengers with special needs.
Pass a pre-employment drug screen and physical examination for this safety-sensitive position.
Complete a background check consistent with applicable laws.
Be authorized to work in the United States; visa sponsorship is not provided.

Responsibilities

Make customers feel welcome and communicate effectively with passengers, especially during service disruptions.
Provide passengers with assistance and information about schedules and service guidance.
Practice defensive driving and anticipate and respond appropriately to potential hazards.
Maintain safe on-road operations while meeting on-time performance expectations.
Learn assigned routes and detours, including those used during inclement weather.
Follow ADA policies and procedures and operate wheelchair lifts, including manual operation, for each bus model.
Immediately report vehicle accidents and passenger incidents to dispatch and follow reporting procedures.
Assist passengers with mobility devices, such as wheelchairs and walkers, and help passengers board and secure wheelchairs.
Provide curb-to-curb or door-to-door service as assigned.
Collect prescribed fare media and notify dispatch of fare evasion or fraud.
Complete pre- and post-trip inspections and record defects on DVIR forms.
Follow exact deadhead routing and assigned revenue-service routes.
Depart at the start of each route exactly on time and never operate ahead of schedule.
Perform other duties as assigned.