Road Supervisor - OCTA Anaheim/Irvine

Keolis America•Anaheim, CA

1d•Hybrid

About The Position

Road Supervisors are responsible for providing direct oversight of vehicle operators on the street. This role requires flexibility with schedules, including split shifts, weekends, and holidays. The supervisor ensures operators are fit for duty, meet uniform and equipment standards, and possess proper licensing. They assist dispatch and maintenance with field vehicle changes, help operators with service or passenger issues, and conduct site checks and road observations. Key responsibilities include monitoring on-time performance, providing feedback on safety and performance, adhering to company rules, and handling emergency situations and special events. The role also involves monitoring service operations, pull-outs/pull-ins, vehicle accident investigations, and vehicle inspections for safety compliance. Additionally, the Road Supervisor supports record-keeping systems and may act as a vehicle operator when needed. This position collaborates with management to ensure service delivery per contract and supports the Safety, Security & Training Manager. Reporting to management on driver performance and assisting with scheduling are also key duties. The role emphasizes adherence to the Road Traffic Safety Management System (RTSMS), ensuring its effectiveness and promoting customer focus.

Requirements

High School diploma or equivalent
Valid Commercial Driver’s License (CDL, with passenger endorsement & air brake endorsements).
Acceptable driving record.
At minimum of 2 year of experience required as a full-time operator.
Knowledge of project specific vehicles, components, and data/communications systems.
Knowledge of State and Federal regulations and corporate safety programs and policies.
Strong customer service attitude.
Ability to read, write and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.
Excellent planning and leadership abilities
Excellent communication and interpersonal skills
Provide experience as the Road Supervisor
An eye for detail
Ability to make decisions, manage change, motivate, delegate, and manage time
Ability to work under stress and meet strict timelines
Must pass a physical examination.
Employment contingent upon passing pre-employment drug and alcohol screen.
Contingent upon receiving a favorable background check.

Nice To Haves

At least 1 year of bus operations experience desirable.

Responsibilities

Provide direct oversight of vehicle operators on the street.
Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
Assist operators with service or passenger problems.
Conduct site checks and road observations according to client and local policy.
Monitor street operations for on-time performance and schedule adherence.
Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures.
Follow company safety and operational rules and procedures.
Use 2-way radio and communicate effectively.
Handle Emergency Bus Bridge and Special Event managements.
Monitor Service Operations.
Monitor AM and PM Pull-Outs and Pull-Ins.
Conduct Vehicle accident investigation.
Inspects vehicles for damage and compliance with safety standards and F.A.C 14-90.
Observes driving skills and work habits of drivers in the field.
Supports the development and implementation of systems to maintain records on employees, equipment, compliance, and/or maintenance activities.
Act as vehicle operator as need it.
Ongoing collaboration with various Reno Keolis Management team to ensure the service provided per our contract with RTC Orange County Transit Authority (OCTA).
Provide support to the Safety, Security & Training Manager at the location.
Prepares reports to management regarding driver knowledge and skills.
Assists in scheduling and assigning daily bus routes and drivers.
Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements.
Ensure that the RTSMS processes are delivering their intended outputs.
Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation.
Ensure the promotion of customer focus throughout the organization.
Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented.