Road Service Technician
About The Position
The Road Service Technician provides mobile emergency roadside assistance, service, diagnostics, and repairs for trucks, trailers, motor coaches, and heavy equipment. The position includes work on brakes, electrical systems, tires, engines and powertrains, air conditioning, and emissions systems, as well as advanced troubleshooting. The technician may source parts, test-drive equipment to verify repairs, process customer payments, and respond to customer concerns. The role requires independent work in roadside environments, adherence to safety procedures and roadside protocols, and regular communication with Dispatch, Parts Counter Specialists, Management, and customers. The technician is responsible for timely service documentation and for keeping the assigned service truck and mobile workspace clean, organized, stocked, and safe, including reporting equipment issues and following accident procedures. This is a full-time position with a standard 40-hour workweek. Weekend availability and on-call availability are required, and additional schedule flexibility may be needed based on service demand. Compensation is $40–$50 per hour, with competitive commission and earning potential of up to $140,000 per year; actual earnings may vary.
Requirements
- Valid driver’s license.
- Current DOT Medical Card.
- High school diploma or GED.
- Diesel engine repair training, certification, and/or applicable hands-on experience.
- Advanced knowledge of gas and diesel engines.
- Strong understanding of vehicle mechanical systems.
- Strong understanding of electrical systems.
- Proficiency using diesel diagnostic software.
- Comfort using mechanical and electrical power tools.
- Excellent troubleshooting and problem-solving ability.
- Strong attention to detail.
- Basic computer and electronics knowledge.
- Strong interpersonal and communication skills.
- Ability to work independently in roadside environments.
- Ability to communicate effectively with Dispatch, Parts, Management, and customers.
- Weekend availability.
- Required on-call availability.
Responsibilities
- Perform emergency roadside assistance, service, diagnostics, and repairs.
- Diagnose and repair trucks, trailers, motor coaches, and heavy equipment.
- Perform brake repairs and service.
- Troubleshoot and repair electrical systems.
- Remove and install tires.
- Perform engine and powertrain repairs.
- Perform advanced troubleshooting and diagnostic work.
- Diagnose and repair air conditioning systems.
- Diagnose and service emissions systems.
- Source necessary parts when they are not immediately available in inventory.
- Test-drive trucks, trailers, and equipment when needed to verify repairs.
- Follow required safety procedures and roadside protocols.
- Maintain communication with Dispatch, Parts Counter Specialists, and Management.
- Process customer payments by credit card terminal when required.
- Handle customer concerns calmly, quickly, and professionally.
- Submit documentation, receipts, invoices, and service paperwork promptly.
- Keep the assigned service truck clean, organized, stocked, and professional.
- Wash and maintain the service truck during available downtime.
- Report service-truck or equipment problems to Management immediately.
- Follow proper accident and incident procedures when necessary.
- Maintain a clean and safe mobile workspace.
- Assist with additional road-service needs as assigned.
Benefits
- Medical, dental, and vision plans.
- Life and disability plans.
- AFLAC.
- 401(k).
- Paid time off.
- Paid holidays.
- Competitive commission.
- Opportunity to grow your career.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
