Road Assist Fleet Technician
About The Position
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. In this position, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs. Be the Hero on the Road: Solve Problems, Fix Cars, Make a Difference! Every day brings something new in this fast-paced, hands-on role. As a Road Assist Fleet Technician (Kelowna), you’ll use your mechanical expertise and problem-solving skills to help Members get back on the road safely and efficiently. Whether changing a tire, diagnosing an issue, or arranging a tow, you’ll be the reassuring presence our Members count on when they need it most. Enjoy a rolling 37.5-hour work week, with shifts ranging from 8 to 11.25 hours, scheduled one month in advance. Once you join our 'Shift Pick Pool,' you’ll benefit from a one-year shift lock — offering stability, predictability, and a better work-life balance.
Requirements
- Completed your high school diploma, preferably with your Red Seal Certification.
- At least 5 years of hands-on automotive repair and diagnostics.
- A good driver with a clean BC Driver License Class 5.
- Confident navigating our cities and towns while driving any size vehicle - including 5-ton trucks, tow trucks, and pickup trucks.
- Capable of lifting at least 70lbs during Member service while prioritizing safety throughout the process.
Nice To Haves
- Red Seal Certification
Responsibilities
- Respond to Member requests for roadside assistance, including mechanical repairs, battery boosts, tire changes, lockout services, and towing.
- Conduct detailed diagnostic assessments to identify vehicle issues and resolve appropriate solutions.
- Perform automotive repairs and maintenance tasks, ensuring quality workmanship and timely completion.
- Assist in all weather conditions, ensuring a positive Member experience throughout the assistance process.
- Promote BCAA memberships and general information about affiliate products and services.
- Report any issues and take the initiative to resolve them, seeking support as needed.
- Uphold BCAA service and safety standards by ensuring BCAA vehicles, equipment, and tools are kept clean, orderly and in good working condition.
- Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays).
Benefits
- 3 weeks’ vacation plus wellness and cultural days (PTO prorated based on start date)
- 6% RRSP matching
- Defined Contribution Pension
- A $300 Wellness Account (prorated)
- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
- Career and personal development
- Incentives that recognize team and individual sales and performance.
- Flexible benefits to support your health and lifestyle
- Wellness dollars to keep your body, mind and soul thriving.
- Competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.
- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
