Road Assist Coordinator

Stevens Transport • Dallas, TX

1d • Onsite

About The Position

The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!! If you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home.

Requirements

• Some knowledge of commercial vehicle components and common reasons for failure preferred
• Effective problem solving and decision-making skills
• Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities
• Absolute commitment to following up with all parties involved
• High school diploma
• Strong written and verbal communication skills required
• Computer skills
• Must be able to handle heavy volume of inbound calls and email correspondence
• Customer Service Skills
• 4+ years of experience working in transportation, motor carrier experience

Nice To Haves

• Diesel Mechanic experience
• Trailer Mechanic experience
• ThermoKing experience

Responsibilities

• Receiving high volume calls from inbound callers and attempting to diagnose issues over the phone
• Delivering clear, effective communication to all parties
• Routing drivers to authorized repair facilities as needed
• Communicating service interruptions to Operations so that alternative delivery plan can be made
• Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer
• Processing and reconciling invoices for approval
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED