Road Assist Advisor
About The Position
Act fast to manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S. Route drivers to trusted vendors or service centers using our extensive network and database. Make smart decisions to ensure the fastest, most cost-effective repair solutions—all while keeping drivers informed. Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop. Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries—swiftly and accurately. Own the night with accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops. Be the voice of calm during chaos—answering calls, emails, and questions from operators, customers, and internal teams.
Requirements
- High school diploma required
- Exceptional customer service skills
- Ability to work well as part of a team
- Eagerness to learn
- Excellent multitasking skills
- Tech savvy—comfortable navigating systems like AS-400, Peoplenet, Electronic Logs, and Netgraf.
- Composed and clear communicator, even when everything’s on the line.
- "All In to Win" mindset
Nice To Haves
- Bachelor’s in Supply Chain, Logistics, or Transportation
- Experience in logistics, repair coordination, or dispatch
Responsibilities
- Manage unscheduled breakdowns and coordinate emergency repair assistance across the U.S.
- Route drivers to trusted vendors or service centers using our extensive network and database.
- Make smart decisions to ensure the fastest, most cost-effective repair solutions while keeping drivers informed.
- Track every event with precision: document status, communicate repairs, escalate serious issues, and keep operations in the loop.
- Respond to DOT and non-DOT accidents, cargo concerns, OS&D issues, and injuries.
- Provide accurate reporting, real-time problem-solving, and effective coordination across maintenance, safety, and ops.
- Answer calls, emails, and questions from operators, customers, and internal teams.
Benefits
- 120 hours of PTO on your very first day
- Full benefits package: medical, dental, vision
- Company-paid disability and life insurance
- 401(k) with match
- $4,200/annual shift differential (paid weekly)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
