RN Phone Triage - Home Health (Peoria Region)

Carle Health•Peoria, IL

21h•Remote

About The Position

As a member of the Home Health interdisciplinary team, this role assists patients and their families with care issues resolutions via telephone, fax, and Epic in-basket communications. The position coordinates the delivery of care with Physicians, therapy, and nursing disciplines. It also provides education and instruction to patients and their families via telephone communications.

Requirements

IL RN license
College Diploma Nursing
2 years of nursing experience

Responsibilities

Performs patient care over telephone or Vidyo in a timely manner.
Identifies patient orders and works to prevent procedure delays assuring continuation of services.
Completes supply ordering utilizing department formulary.
Ensures timely processing of open orders for all clinical procedures.
Manages telephonic visits to promote health of clients.
Efficiently utilizes visits to manage cost per episodes.
Completes documentation, meets current standards along with policies and procedures including documentation of all mandatory forms within the scope of the position.
Anticipates deteriorating life signs patterns and changes in patient condition and takes appropriate action.
Documents phone encounters accurately in the medical record.
Utilizes phone etiquette skills and performs service recovery methods to ensure high customer satisfaction.
Manages Epic in-basket communications to facilitate prompt communication between Home Health clinicians and physician’s offices.
Notifies Manager or designee of any issues impacting flow in a timely manner for resolution development.
Maintains accurate detailed reports and records with regards to preventing and presenting complaints.
Works to maintain a good rapport and cooperative working relationship with physician, departments, staff, patients and caregivers.
Provides evidence-based practices and standards of clinical care to educate patients and patient’s representatives.
Collaborates with patient to identify treatment plan goals. Encourages family participation as appropriate.
Assists clinical employees to gain knowledge about services excellence principles, Joint Commission, CMS, regulatory requirements and clinical documentation.